Shipping policy

At ITYSOLES, we are committed to delivering your collectibles safely, securely, and as quickly as possible. Please read our Shipping Policy to understand how we process and ship your orders.

1. Order Processing

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During new product launches, sales, or festive seasons, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

We are working towards expanding our shipping services internationally in the future.

3. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.

We may offer free shipping on selected orders or during promotional campaigns.

4. Estimated Delivery Time

Estimated delivery timelines:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Delivery times are estimates and may vary depending on your location, courier partner, weather conditions, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • Tracking details (if available)
  • Courier partner information

You can use the tracking number to monitor your shipment.

6. Secure Packaging

All products are packed carefully using protective packaging materials to minimize the risk of damage during transit.

Our goal is to ensure your collectibles arrive in excellent condition.

7. Delivery Attempts

If the courier is unable to deliver your order, they may make additional delivery attempts depending on their policy.

If the order is returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

Additional shipping charges may apply for re-dispatch.

8. Damaged or Missing Items

If your order arrives:

  • Damaged
  • Opened or tampered with
  • Missing items

Please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Order Number
  • Photos of the package
  • Photos of the product
  • An unboxing video (strongly recommended)

9. Delays

While we strive to deliver every order on time, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier partner delays
  • Government restrictions
  • Other unforeseen circumstances

We appreciate your patience in such situations.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

ITYSOLES is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses or contact information provided during checkout.

11. International Shipping

At present, we primarily serve customers within India.

International shipping may be introduced in the future. Updates will be announced on our website.

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

ITYSOLES

Website: https://itysoles.com

Email: support@itysoles.com

Phone: +91 60017 35381

Thank you for shopping with ITYSOLES. We appreciate your trust and are committed to delivering your collectibles safely, securely, and on time.